Oracle Siebel CRM

Oracle Siebel CRM is comprehensive fully integrated customer relationship management (CRM) system. Siebel CRM provides you the capability to easily create and maintain a clear view of customers from first contact through pre-sales, purchase and after-sales. Siebel CRM provides consistent and measurable improvement in everyday business processes.

The main benefits:

• Comprehensive CRM - best practices for improving customer satisfaction and loyalty
• Pre-built Integrations - coordinated business processes, business rules and decision support
• Complete control and tight tailoring of CRM to the needs of the business - enduring competitive advantage from transforming the customer experience

Siebel Sales:

Siebel Sales empowers your sales professionals to make consistent, real-time, customer-focused decisions that produce better results. Siebel Sales maximizes sales effectiveness by providing real-time access to opportunities, products, pricing, account and contact management.

The main benefits:

• Speed sales cycles and improve selling performance across the organization
• Sales and channel analytics - accelerate pipeline and maximize sales throughput
• Unify customer information and create a single, global, multichannel view of each and every customer relationship with all your sales and marketing Professional
• Remote and wireless mobility solutions

Siebel Marketing:

Siebel Marketing is a comprehensive solution that empowers B2B and B2C organizations to achieve excellence in marketing. Siebel Marketing helps you to consistently deliver right message to the right customer at the right time.

The main benefits:

• Drive consistent best practice business processes across your marketing organization
• Create a culture of accountability and measurement for marketing investments
• Source of valuable customer insight for targeted marketing promotions

Siebel Service:

Siebel Service helps deliver quicker, better, and more-efficient customer service. Siebel Field Service also allows you to do business anytime, anywhere. As a result, businesses can increase customer satisfaction while cutting costs.

The main benefits:

• Improve agent efficiency and business process automation
• Effective service management with enhanced search and query for structured and unstructured data